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    Where can I find the best rates?

    The best rate guarantee and promotions can be found on Offers or through our reservations department at

    Facilities & Services

    What is the check-in time?

    The check-in time is 14:00.

    What are the services and facilities offered?

    Fraser Suites Top Glory Shanghai offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please visit Facilitiies.

    Are there fitness facilities provided?

    Yes, complimentary usage of gym, indoor swimming pool and a yoga room are provided for our guests.

    Is internet access provided?

    Yes, complimentary high-speed wifi is provided throughout the property.

    What is the check-out time?

    The check out time is 12:00. Should you like to request for a late check out, kindly check with our Client relations executive.

    What time is breakfast served?

    Breakfast is served from 06:00 - 10:00 at our all-day dining restaurant on weekdays, and 06:00 -11:00 on weekends and public holidays.

    What are the available dining options?

    An all-day dining restaurant is located in the property and in-room dining is available as well. There are restaurants and a supermarket located within a 10 minutes walk as well, simply check with our Client relations Executive and they will gladly recommend them to you.

    Are laundry services provided?

    Yes, all apartments are equipped with in-room washer and dryer.  In addition, we also provide laundry and dry cleaning services.

    What are the type of beds provided?

    King, Queen and Twin-sized beds are available in the apartments.

    Are baby cots and extra beds available?

    Complimentary baby cots are available upon request and subject to availability.
    Rental of extra beds are available upon request and are chargeable at RMB 400/night.

    Are newspapers provided?

    Yes, complimentary newspapers such as China Daily and Chengdu Business Daily are available upon request.

    Are the residences handicap-friendly?

    We do not have apartments specifically designed for persons in wheelchairs, however certain facilities such as the washroom and elevators button are handicap-friendly. There is also ample room to allow wheelchair mobility.

    Is on-site parking available and what is the cost?

    Underground car parking is free for short stay guests and RMB 800 / 1,600 (reserved space) per month for long stay guests.

    Is airport shuttle service provided?

    We do not provide shuttle service to the airport. However, airport transport services at RMB400/way can be arranged prior to your departure.

    What is the reception operating hours?

    The reception, concierge and security services are 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, you may leave your luggage with our concierge.


    How to reach the hotel from the airport?

    You can get to Fraser Suites Chengdu via airport bus No.303 at RMB10/person or a 30 mins taxi ride at approx. RMB50.


    Are there any recommended attractions in Chengdu?

    There are lots to see and do in Chengdu, each offering a different and unique experience. Find out more at the Attractions or check with our Client relations Executives for recommendations.

    Are there any recommended shopping destination?

    Fraser Suites Chengdu is adjacent to Yanlord Landmark, a high-end shopping mall.  The famous Chunxi road with quaint shops is a 10 minutes walk away as well. For more recommendations on shopping area, visit just ask our Client Relations Executives.

    Where is the closest bank, ATM and exchange office located?

    Bank of China, located at One Aero Space Center (航天科技大厦) and ICBC bank are both a 5 minutes walk.


    What is the cancellation policy?

    For cancellation of reservation, notice must be given 48 hours prior to arrival date to avoid any applicable charges. For stays of one month and above, kindly contact our sales department for details of the cancellation policy.

    What is the maximum number of guests allowed in each residence type?

    Each apartment covers the following number of guests:
    Studio: 2 guests
    1 Bedroom: 2 guests
    2 Bedroom: 4 guests
    3 Bedroom: 6 guests
    Penthouse: 6 guests
    Kindly contact our reservations department for further request or clarification.

    Are pets allowed?

    Unfortunately, pets are not allowed within the property.